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How can I use my CY.SEND Balance for payment?

Making purchases with your CY.SEND balance is a breeze. During the checkout process:  Select 'Pay with CY.SEND Balance' as your payment choice. Depending on your current balance, here's what you can do: o          Fully Fund a Gift Car Read More

Is it possible to get a refund for my payment?

Once a purchase has been successfully processed, we're unable to offer a refund because the mobile top-up or gift card have been dispatched. If you experienced technical issues and didn't receive the mobile top-up or gift card, the timefram Read More

Why Is My Payment on Hold?  

Processing your orders swiftly is a priority for us. Sometimes, however, payments remain pending for specific reasons. Here's a rundown of the most common ones:  Verification & Review Processes: Payment Verification: Periodic checks by us, Read More

Why does my CY.SEND Reward Card show a zero balance?

The primary reason for a zero balance on your CY.SEND Reward Card is that it has already been utilized. When the Reward Card is redeemed, the entire amount is immediately transferred to your CY.SEND account. You can then use this balance to buy gif Read More

Promotions and Offers  

CY.SEND offers exclusive promotions, discounts to enhance your experience while staying connected globally. Here's how you can make the most of these offerings: Visit the Website: Explore CY.SEND's website for the latest promotions and deal Read More

What do I need to use CY.SEND services?

Requirements for Using CY.SEND Services To use CY.SEND services, you'll require the following: A compatible device and modern browser: A PC, mobile phone, or tablet is essential to access and utilize CY.SEND conveniently. Account Setup: Make sur Read More

What does "product is unavailable" mean?

Thank you for your interest in our diverse range of gift cards! If you've encountered a "product is unavailable" label, it indicates that the specific gift card is currently not accessible within our catalogue. This status may result from unexpe Read More

My order is pending, what does it mean?

We are processing pending orders as fast as we can. Usually is it to verify your payment and to make sure that it is a transaction that was initiated by the payment method owner.  Here are some of the reasons why your order might be pending: Payment Read More

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